January 2016 ●
3. come tell us (based on 1 above)
about other ways in which your
firm may be of help to us. don’t
assume we read your website.
We always welcome discussion about how we may work
further with the firm as long
as it is a productive discussion
and we can meet the lawyers
(general counsel, global financial services firm, Mass.).
4. Make the effort to visit us at
least annually. especially if we
are giving the firm work. if it’s
not worth the trip, maybe it’s not
worth having the relationship
at all (general counsel, europe,
5. We really like our relationships
with outside counsel and see
them as part of our team (this
one was mentioned by a few
in-house counsel). come visit
and let us know what else is going
on in our business world from
your perspective and your work
with other companies like ours.
6. if you have good talent who are
not working out at your firm,
(other than being a good lawyer
which always comes first) then
call us to ask us if we would be
interested in having them as a
member of our team. We look
to hire good talent (iP counsel,
medical device company, calif.).
7. When it comes to value add,
think outside the box. cles are
great but so are other programs
that help us with the business of
law. (senior litigation counsel,
health care provider, Minn.).
upon reflection, most of these
great tips are relationship-oriented
and welcome opportunity to build
new and strong relationships
with clients throughout 2016 and
Silvia Coulter iS a
with lawviSion Group llC.
reaCh her at SCoulter@
The end of the year is an especially good time of the year for inside and outside counsel to connect to
obtain and provide useful feedback
about the relationship and about
the upcoming year’s goals for the
client business. despite busy year-end calendars, clients appreciate
the opportunity to have a year-end
review, preferably initiated by their
For outside counsel, here is
a straight-forward format for a
year-end review, compliments
of input from various in house
counsel and our consultants:
the relationship with us?
most important elements of
a professional relationship?
that we could improve?
the quality of our work?
compare to other law firms?
upcoming year planning
questions to consider:
priorities this year?
objectives for the coming year?
does the company face?
going in 1, 3 or 5 years?
company initiatives for
the upcoming year?
do you foresee in the future?
you’re facing in the legal dept.?
the legal dept.? What’s not?
outside counsel to help
you achieve your goals?
selecting outside counsel?
We also asked clients if they had
any advice for outside counsel for
2016 and here are some quick tips
for strengthening the relationships:
business” remains number
one on the list. Meaning, not
just what industry we are in
but what is going on with
the industry overall, what’s
happening with our suppliers
and most of all what our big
goals are for growth and for
legal cost containment (senior
litigation counsel, global investment advisory firm, n. Y.).
2. Please introduce us to the team
members who work on our files.
seeing names on emails and
billing reports of people we have
not met reminds us the relationship with the firm has room for
improvement (general counsel,
technology company, calif.).
us the relationship